Terms of Use

Decato is interior-design software with an AI agent. From a floor plan and a brief it proposes a room layout, sources real, in-stock furniture from third-party retailers, renders the room and assembles a client-ready deck. Decato is available as a web application and a macOS desktop application (together, the “Service”). The Service is provided by Retreat Zone, Inc., a Delaware corporation (“Retreat Zone”, “we”, or “us”); “Decato” is our product and brand.

By creating an account or using the Service, you agree to these Terms of Use (the “Terms”). If you use the Service on behalf of a studio or company, you represent that you are authorized to accept these Terms on its behalf.

These Terms include an arbitration agreement and a waiver of class actions in section 18. Read it. It affects how disputes between us get resolved, and you can opt out of it within 30 days.

You must provide accurate account information and keep it current. You are responsible for activity under your account and for keeping your credentials secure. You must be at least 18 years old (or the age of majority where you live) to use the Service. Notify us promptly at [email protected] if you believe your account has been compromised.

Decato runs differently depending on your plan, and the difference decides who is responsible for what.

On the Free plan, planning runs on your own AI subscription. You connect your own ChatGPT, Claude, or Gemini account, and the agent works against it. That connection is between you and that provider: their terms govern it, their pricing and usage limits apply, and you are responsible for making sure your use of their service through Decato is permitted under your agreement with them. We do not supply, resell, or guarantee access to any third-party AI provider, and we are not responsible if a provider limits, suspends, or changes your access.

Paid features — furniture sourcing and photoreal renders — run on our infrastructure, within the allowances described on the pricing page.

If a third-party provider changes its terms or blocks this kind of access, the affected functionality may stop working. We will tell you if that happens, but we cannot promise it will not.

You agree not to:

• use the Service for any unlawful, infringing, or harmful purpose;
• attempt to gain unauthorized access to, disrupt, or reverse-engineer the Service;
• scrape the Service or use its outputs to train, build, or improve a competing product or model;
• resell, sublicense, or misrepresent the Service; or
• upload content you do not have the rights to, or that is unlawful, or that contains sensitive personal data (for example government IDs, payment card, health, biometric, or children’s data) without appropriate authority and safeguards.

Layouts, renders, product matches, dimensions, and fit checks are generated by AI and may be inaccurate, incomplete, or unsuitable for a given space. They are provided for design reference only.

You are responsible for verifying every output — including real-world measurements, clearances, product suitability, and price — before purchasing furniture, presenting to a client, or otherwise relying on it. Decato does not guarantee that a rendered or matched item will fit, be in stock, or match its depiction.

To source furniture, the agent reads publicly available product pages on third-party retailer websites and shows you what it finds, with a link to the retailer’s own listing. Product images are displayed from the retailer’s own servers.

We are not affiliated with, endorsed by, or partnered with any retailer unless we say so explicitly. Their products, prices, availability, descriptions, purchases, delivery, and returns are theirs, under their own terms, not ours. Prices and stock shown in the Service may be delayed or out of date; the retailer’s listing controls. We are not a party to any transaction you enter into with a retailer, and we do not guarantee that any particular retailer will remain available as a source.

The Service also relies on third-party providers for authentication, payments, hosting, and AI processing. Your use of those features may be subject to the relevant provider’s terms, and content you submit may transit their systems to deliver the Service. What we collect and who processes it is described in our Privacy Policy.

You retain ownership of the floor plans, briefs, and other materials you provide (“Your Content”), and, as between you and Decato, of the design outputs you generate for your projects. You grant Retreat Zone, Inc. a limited license to host, process, and display Your Content and outputs to operate and secure the Service.

We also use content generated through the Service to improve Decato’s models and output quality, and you can turn that off at any time in the app’s privacy settings at no cost to anything else. Turning it off applies going forward. We do not sell Your Content and do not share it with other customers. Content processed on the Free plan goes to your own AI provider under their terms (see section 3), not to us.

Retreat Zone, Inc. owns the Service, its software, models, and brand. Third-party product images, trademarks, and catalog data remain the property of their owners. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

Decato offers a Free plan and paid plans — currently Pro, Max 5x, Max 20x, and Studio — described on the pricing page. Paid plans are billed in advance, monthly or yearly, through our third-party payment processor.

Paid plans renew automatically at the then-current rate for the same period, until you cancel. Before you pay, we show you the amount, how often it recurs, and how to cancel, and ask you to agree to automatic renewal separately from the purchase itself. Yearly plans are billed once per year at the stated effective rate.

We may change prices or plan features going forward. We will give notice of material changes, and a change will not affect a term you have already paid for. Render allowances and usage limits are described on the pricing page and may be updated over time.

You can cancel at any time, from your account, in the same few clicks it took to subscribe. No phone call, no email, no retention maze. Cancellation takes effect at the end of the current billing period: the next charge stops, and you keep access until the period you have already paid for runs out.

Except where required by law, payments are non-refundable and partial periods are not prorated. That said, if something went wrong on our side — you were charged after cancelling, charged twice, or the Service did not work as described — write to [email protected] and we will sort it out.

The one-time Founding Member pass is no longer offered. If you bought one, it grants what was described at the time of purchase: immediate access, bonus renders, your pass amount credited against your first subscription invoice, and a permanent 20% discount on your Decato subscription — for life, with no conditions attached.

Permanent means permanent. The discount applies to whichever plan you are on, at whatever that plan costs at the time, so it moves with any price change instead of freezing you to an old rate. If you cancel and come back later, it comes back with you. We will not withdraw it, and we will not make it conditional on staying subscribed, on a minimum plan, or on anything else.

Two honest limits, neither of which is a way out of the above. The discount is tied to your account and is not transferable — it is yours, not something you can sell or assign. And it applies to Decato subscriptions for as long as we offer them: it cannot outlive the Service itself, and it does not oblige us to keep any particular plan on sale forever.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Decato does not warrant that the Service will be uninterrupted, error-free, or that outputs will be accurate or reliable. The Service is not intended for use in any situation where an error could lead to injury, property damage, or other serious harm; you are solely responsible for professional decisions made using the Service.

To the maximum extent permitted by law, Retreat Zone, Inc. and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) US $100 or (b) the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend, indemnify, and hold harmless Retreat Zone, Inc. and its personnel from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your breach of these Terms or of any law or third-party right.

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice with the required details (identification of the work, the material, your contact information, and a good-faith statement) to [email protected]. We may remove allegedly infringing material and terminate repeat infringers. If you believe material was removed in error, you may send a counter-notice to the same address.

You must comply with all applicable export-control and economic-sanctions laws. You may not use the Service if you are located in, or are a resident or national of, an embargoed jurisdiction, or are on a restricted-party list.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. On termination, your right to use the Service ends; sections that by their nature should survive (including ownership, disclaimers, limitation of liability, indemnification, and section 18) will survive.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, notify you in the Service or by email. Your continued use of the Service after changes take effect means you accept the revised Terms.

Please read this section carefully. It requires most disputes between you and Retreat Zone, Inc. to be resolved by individual arbitration rather than in court, and it waives your right to a jury trial and to participate in a class action. You may opt out within 30 days without affecting anything else in these Terms.

Talk to us first. Before starting arbitration or any other proceeding, send a written description of the dispute and the relief you want to [email protected] or to the mailing address in section 20. We will do the same for any claim we have against you. Both sides agree to try in good faith to resolve it for 60 days. Most disagreements end here, and this step costs nothing.

Arbitration. If we cannot resolve it, you and Retreat Zone, Inc. agree that any dispute arising out of or relating to these Terms or the Service will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration will be held in the county where you live, or by video or telephone, or on documents alone, at your choice. The arbitrator may award the same individual relief a court could.

Fees. The AAA Consumer Rules govern how filing and arbitrator fees are allocated. If your claim is for US $10,000 or less and is not frivolous, we will pay the arbitration fees the rules assign to you.

Class action and jury trial waiver. Claims may be brought only in your or our individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not preside over any form of representative proceeding or consolidate claims of more than one person. You and we each waive any right to a jury trial.

What is not covered. Either of us may bring an individual claim in small claims court instead of arbitration, if it qualifies. Either of us may also ask a court for an injunction to stop infringement or misuse of intellectual property. Nothing here prevents you from reporting anything to a government agency.

Coordinated filings. If 25 or more similar claims are filed against us by or with the help of the same counsel, the claims will be processed in batches of up to 50, each batch as a single arbitration with one arbitrator and one set of fees, resolved before the next batch begins. This keeps mass filings workable for both sides; it does not limit anyone’s individual relief.

How to opt out. You can decline this arbitration agreement by emailing [email protected] with the subject “Arbitration opt-out”, your name, and the email on your account, within 30 days of first accepting these Terms. That is all it takes. Opting out has no effect on your account, your price, or anything else in these Terms, and we will not treat you differently for it. If you opt out, section 19 governs disputes instead.

If part of this fails. If the class action waiver above is held unenforceable as to a particular claim, that claim is severed from arbitration and goes to the courts identified in section 19, while the rest of this section still applies to all other claims. If any other part of this section is held unenforceable, the remainder stays in force. This section survives termination of your account.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs section 18. For any dispute not subject to arbitration under section 18, you and Retreat Zone, Inc. agree to the exclusive jurisdiction of the state and federal courts located in the State of Delaware. Nothing in these Terms deprives you of the protection of any mandatory consumer law of the state where you live.

Questions about these Terms? Contact Retreat Zone, Inc. at [email protected], or by mail at 651 N Broad St, Suite 206, Middletown, DE 19709, United States.